1. Community: the word, the history, and the nature of communities online and offline.
2. BONUS - It’s all about relationships!
3. Being Real: model the behavior you want to see in others
4. The Online Community: What you need to get it going.
5. How to setup your community, define your goal, create trust, safety.
6. Community Management: ways to interact and set the example
7. Community Management: routines and tools to do it
8. BONUS - The hats you wear
9. Resolving Conflict
9. Shit storms, meltdowns, harassment, stalking and trolls
10. Making projects happen
11. Engagement practices and mobilization around projects
